Frequently Asked Questions

We offer a 60-day money-back guarantee. You have 60 days from the date you received your order to request a return. To be eligible for return, items must be in their original condition and original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please email us at customerservice@dermaflash.com. Once your return is accepted, we'll send you a return shipping label along with instructions about how to return your item. Please do not send any items back without receiving prior authorization — unauthorized returns will not be accepted.

Once we receive and inspect your return, we'll notify you whether it has been approved. If it’s approved, your refund will be automatically issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

The fastest way to get the item you want is to return your current item and, once the return is accepted, place a new order separately. This ensures the quickest turnaround for you.

Gift cards are non-returnable and cannot be refunded. All other items are eligible for return within60 days, provided they are in original condition and packaging.

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately a tcustomerservice@dermaflash.com so we can evaluate the issue and make it right.

Once your order ships, you'll receive a confirmation email with a tracking number you can use to monitor your shipment.

Orders are shipped FREE with standard ground shipping and typically arrive in 5–7 business days. Expedited options (2-day and next-day) are also available at checkout for an additional charge.

If you need to cancel or modify your order after placing it, please contact us as soon as possible at customerservice@dermaflash.com.

At this time, we are unable to offer international shipping.

Thank you for your interest in our breakthrough sonic technology. Please visit dermaflash.com/pages/spa-professional-registration and fill out the sign-up form. A member of our Sales team will reach out as soon as possible.

Yes. DERMAFLASH LUXE+ is a sonic dermaplaning device thatexfoliatesdead skin cellswhilesafelyremovingpeach fuzz and facial hair. In a clinical study, 100% of users agreedthatLUXE+ effectively removes peach fuzz.

No.It is a myth that shaving or removing hair from your face will make it grow back differently.It'sscientifically proven that yourpeach fuzz(vellus hair)willNOTgrow back thicker or darker afterdermaplaning.DERMAFLASH LUXE+ removes hairfrom yourskin's surface and does not affect the hair follicle in any way.(Learn more here.)

For best results, use DERMAFLASH LUXE+ once a week. Weekly use maintains smooth, fuzz-frees kin and is clinically proven to improve the look of fine lines, wrinkles, and dark spots over time.

No, it's best to prep your skin with PREFLASH®. PREFLASH isn't a daily face cleanser, it's specially formulated to create the ideal canvas for sonic dermaplaning. PREFLASH removes surface oil and temporarily makes your skin feel tighter, allowing your device to glide easily for professional-quality exfoliation and peach fuzz removal.

After dermaplaning, skin can be more sensitive to UV exposure. We recommend avoiding direct sun exposure for 48–72 hours after using DERMAFLASH LUXE+. You can still go about your normal daily activities, but skip intense sun (like beach days) and wear broad-spectrum SPF 30+ to protect freshly exfoliated skin.

It's best to avoid strong exfoliating ingredients for 48-72 hours after using DERMAFLASH LUXE+. This includes prescription and over-the-counter retinoids, glycolic acid, and at-home peels. You can (and should!)use your favorite hydrating serum, cream or mask. Dermaplaning removes the barrier of dead skin and peach fuzz, so skincare will absorb more effectively.You can also use a gentle exfoliating toner such as Botanical Ketoacid Toner.

Your DERMAFLASH LUXE+ device has 2 sonic speeds:

• Gentle: Ideal for beginners and those with sensitive skin
• Invigorating: Ideal for those who want deeper exfoliation

Both speeds effectively remove peach fuzz and deliver professional-quality exfoliation.

Yes, the DERMAFLASH LUXE+Sonic Dermaplaning device is safe for sensitive skin. If you have sensitive skin, we recommend starting with the “Gentle” sonic speed setting.

To charge your DERMAFLASH LUXE+ device:

• Remove the MicroFine Edge™ (the device won't charge if an Edge is loaded)
• Place the device on the charging base (silver side down) until it clicks
• Connect the USB cable to a charging block and power source
• Charge overnight for a full charge

You can use DERMAFLASH LUXE+ if you have acne-prone skin, but DO NOT use the device over any active breakouts, inflamed pimples or blemishes that are healing.Always consult your dermatologist if you're unsure.

Sonic dermaplaningis anon-invasive,chemical-free form of exfoliationand facial hair removalthat's considered safe during pregnancy. To be sure,alwaysconsultyour doctor beforestartingany new skincare treatment during pregnancy

In many cases, brands only perform what's known as “consumer perception” tests, where subjects rate a product's results or efficacy from their own point of view…literally “IMO.” We conduct those tests (because we love our customers),but we also commission multiple independent lab studies that use scientific instruments to evaluate results (aka an “instrumental analysis”).We're committed to delivering real, measurable results with full transparency—and to giving you the smooth, radiant skin you deserve.

DERMAFLASH COOL is a patented facial massage device that uses proprietary SonicCool™ Technology to provide immediate depuffing benefits. COOL reaches industry-leading low temperature that helps soothe skin and reduce visible inflammation, while the high-level sonic vibrations support lymphatic drainage and help “move” fluid buildup that causes puffiness.The advanced technology is clinically proven in independent lab studies to deliver a significant reduction in puffiness after just 1 use.

Yes. HYDRAFLASH Active Cocooning Serum will give your skin the “slip” it needs for your device to glide effortlessly over your face. In addition, the high-level sonic vibration helps increase microcirculation, which improves skincare penetration. If you do not have HYDRAFLASH Serum, you can also use your favorite eye serum. Restock here!

You can use COOL as often as you like to soothe, sculpt and depuff. This patented device delivers an instant, spa-grade cooling massage anytime, anywhere.

We recommend using COOL in the morning as an instant “wake-up call” for your skin and in the evening to soothe and promote better skincare absorption. The exact time of each treatment is up to you, but in general, a full depuffing and sculpting facial massage can be performed in about 5 minutes.

The proprietary Copper Cooling Dome isn’t just elegant, it’s a premium “intelligent”material that supports your skin’s health and longevity. Copper has unique cooling properties and is also scientifically proven to help reduce inflammation, accelerate skin renewal, support collagen production, and improve skin barrier function.

While COOL will not help will allergies themselves, the device will help reduce the appearance of puffiness that occurs during an allergy flare-up. The industry-leading low temperature helps reduce visible inflammation, while the high-level sonic vibrations support lymphatic drainage and help “move” fluid buildup that causes puffiness

Yes, COOL is rechargeable, travel-ready and safe to carry on or check in your luggage.

No, you do NOT need to refrigerate or freeze DERMAFLASH COOL. The proprietary SonicCool™ + Copper Technology cools in seconds, reaching an industry leading low temperature (the coldest on the market). 

DERMAFLASH COOL has 2 sonic speeds so you can customize your cooling and depuffing facial massage. Speed 1 (press 1X) will give you amore gentle massage and Speed 2 (press 2X) will give you a more invigorating massage.

Your DERMAFLASH COOL is rechargeable using its (included) charging base and USB charging cable. To charge, place your device on the charging base. The LED light will blink slowly while charging. Once your device is completely recharged, the LED light will glow continuously and all 3 battery indicator lights will remain on. For travel, you can charge your device using the USB cable—there’s no need to bring the base.

To be sure, always consult your doctor before using any new skincare device or product during pregnancy. Please see the user manual for more detailed information.

No, the copper in DERMAFLASH COOL will not turn your skin green. Green discoloration happens when copper reacts with sweat. It’s most commonly seen when cheap copper jewelry is worn for long periods of time and sweat becomes trapped under rings or bracelets. With a copper face roller, you’re using it for short periods of time and there’s no buildup of sweat to cause a reaction. In addition, COOL uses premium-quality copper that inhibits oxidation (unlike cheap copper). 

Your DERMAFLASH COOL device can be spot cleaned and dried with a clean microfiber cloth if needed. DO NOT submerge in water. Always clean the Copper Cooling Dome after each use. Use a cloth dampened with water to gently wipe clean. Dry thoroughly before storing. 

COOL can be used to help soothe skin and reduce the appearance of inflammation after in-office treatments when used appropriately. It’s always best to check with your dermatologist or esthetician for guidance on how to care for your skin after a procedure. For example, treatments like Botox and fillers need time to settle into place—massage or pressure too soon may impact your results.

DERMAPORE+ has 2 modes:

Extract mode uses Ultrasonic + Ionic Technology to gently loosen and remove dirt, oil and debris—instantly unclogging pores and blackheads with no pain or irritation.

Infuse mode improves penetration of active ingredients in your favorite skincare products.

PREP MIST is a decongesting face mist that's specially formulated to optimize pore extraction results. It soften spore-clogging debris (making it easier to remove) and works synergistically with your device. PREP MIST has a negative ionic charge and the DERMAPORE+ spatula has a positive ionic charge. Together, they act like a“magnet”to draw out dirt, oil and debris trapped in pores. Restock PREP MIST here!

We recommend always using the included PREP MIST with your DERMAPORE+ device. PREP MIST works like a “facial steamer in a bottle” to soften clogs and prep skin for easy extractions. However, if you run out of PREP MIST, you can use water and/or a facial steamer as a substitute.Make sure your skin stays wet the entire time!

DERMAPORE+ Extract mode is safe and gentle enough to use every day or as needed to keep pores clear. If you have sensitive or reactive skin, we recommend using it once a week until your skin adjusts. Infuse mode can be used daily or as needed.

No, DERMAPORE+ will not enlarge your pores. In fact, DERMAPORE+ is clinically proven to reduce the look of pores. In an independent lab study using scientific instruments, 97% of testers had a significant reduction in pore size after one use.

When pores are clogged with dirt, oil and debris, the walls of the pore stretch out and appear larger. When you remove pore-clogging debris, pores appear smaller.

DERMAPORE+ is safe to use on clogged pores and blackheads, but it should NOT be used on active or inflamed acne, open blemishes, or skin that's irritated or healing. Always consult your dermatologist if you're unsure.

When you're using Extract mode, always mist your skin with PREP MIST first for easy extractions. Follow with Botanical Ketoacid Toner to maximize pore-clearing results.

When you're using Infuse mode, you can apply your favorite hydrating skincare products (serums, moisturizer and masks).

To charge DERMAPORE+:

• Insert the charging pin into the side of the device
• Connect the USB cable to a charging block and power source
• Charge for at least 90 minutes

A pulsing white light indicates charging, and a steady white light means the device is fully charged.

In Extract mode, hold your device at a 45° angle, with the tip of the spatula pointing down.Use your other hand to gently pull skin taut and glide the tip of the spatula over clog-prone areas(nose, chin, forehead). In Infuse mode, flip your device over so the flat part of the spatula is resting against your skin. Always make sure your fingertips maintain contact with the silver strip (this allows the Ionic Technology to function).

If you are pregnant or nursing, DO NOT use DERMAPORE+ without consulting with your doctor. Additionally, do not use DERMAPORE+ if you have serious allergies, infected skin, a heart condition, or have a pacemaker or other electrical medical device. Please see the user manual for more detailed information.

Yes. PREFLASH Cleanser is the essential first step to prepare your skin for professional-quality exfoliation and peach fuzz removal. PREFLASH is specially formulated to remove surface oil and temporarily make your skin feel tighter, creating the ideal canvas for sonic dermaplaning.

We do not recommend using PREFLASH Cleanser every day. Using PREFLASH every day could potentially dry out your skin.(Don't worry—using it weekly as part of your sonic dermaplaning routine will not dry out or irritate your skin.)

You cannot buy MicroFine Edges™ separately. PREFLASH Cleanser is an essential step to prepare your skin for optimal exfoliation and peach fuzz removal. For this reason, your LUXE+ Refill Kit includes both PREFLASH andMicroFineEdges.

No, you should never reuse a MicroFine Edge. Used Edges can harbor bacteria. Always insert a fresh Edge every time you use your DERMAFLASH LUXE+ device.

If you reuse an old MicroFine Edge, you could inadvertently transfer bacteria to your skin. For best results, use a fresh Edge every time.

Our proprietary MicroFine Edges are custom-engineered to deliver maximum protection for your skin. Unlike risky disposable razors, MicroFineEdges have a patented Safety Cage that's designed to prevent nicks, cuts and scrapes.In addition, the sonic technology allows the device to glide smoothly over the surface of your skin without skipping, pulling or tugging.

Over-exfoliating or using harsh exfoliating methods may disrupt your skin barrier and microbiome (the protective layer and ecosystem of beneficial microorganisms on your skin). DERMAFLASH LUXE+Sonic Dermaplaning is a gentle form of exfoliation that only needs to be done once a week—making it ideal for those who want to remove peach fuzz and dead skin cells without compromising the skin's microbiome.

When you subscribe to the DERMAFLASH rewards program, you'll save up to 20% on LUXE+ Refill Kits and skincare products. Your order will ship automatically every 4 weeks and you'll build your savings with every order:

• Orders 1-2: Save 10%
• Orders 3-4: Save15%
• Orders 5+: Save 20%

You can pause or cancel your subscription at any time.

Log in to your DERMAFLASH account and click on “subscriptions.” Select “manage subscription” to pause or cancel your subscription. If you have any issues, please call 1-800-381-6257.

Log in to your DERMAFLASH account and click on "subscriptions." Select "manage subscription" to pause or cancel your subscription. If you have any issues, please call 1-800-381-6257.

HYDRAFLASH Active Cocooning Serum is ideal for all skin types—including sensitive and acne-prone skin.The oil-free formula delivers instant skin-plumping hydration with a lightweight feel. All ages will benefit from the smoothing, firming, brightening and barrier-strengthening formula.

HYDRAFLASH should be applied after cleansing and toning, and before moisturizer or face cream. It's also your essential Post flash step!Always apply HYDRAFLASH Serum after using DERMAFLASH LUXE+ to hydrate skin and add an instant glow.

For best results, use the serum twice a day (morning and night). HYDRAFLASH Serum is also ideal for use before makeup, as a smoothing makeup primer.

HYDRAFLASH delivers clinically proven hydrating, firming and brightening benefits for healthier, younger-looking skin. It also instantly smooths and hydrates skin—creating a perfectly-primed canvas that allows your makeup to glide on smoothly and last longer.

Good question! The lightweight, cushiony formula “cocoons” your skin in a layer of nourishing hydration without leaving behind any greasy residue. Immediately upon application, skin looks plumper, bouncier and glowier.

HYDRAFLASH Active Cocooning Serum contains ectoin, a skin-protective molecule that acts as a protective “shield”against environmental stressors likeUV exposure, pollution, harsh weather conditions, and blue light from digital devices.(Read more here.)

No. HYDRAFLASH Serum is an oil-free formula that delivers instant skin-plumping hydration without clogging pores.

Yes. HYDRAFLASH Serum safe for sensitive skin. It's formulated with ingredients that support a healthy skin barrier, including prebiotics, probiotics, niacinamide, glycerinand hyaluronic acid.

Yes, HYDRAFLASH Serum can be used on the eye area, as long as you avoid direct contact with the eyes and lash line.The hydrating formula helps to visibly plump and smooth delicate skin around the eye area.

HYDRAFLASH Cocooning Serum is considered safe for those who are pregnant or nursing. To be sure, always consult your doctor before starting any new skincare treatment during pregnancy.

Botanical Ketoacid Toner is ideal for all skin types, including sensitive and acne-prone skin. The non-irritating formula gently brightens, resurfaces, minimizes the appearance of pores, and helps control oil without leaving skin dry or stripped.

Yes, Botanical Ketoacid Toner is safe for sensitive skin. It's formulated with ingredients that support a healthy skin barrier, including probiotics, niacinamide and glycerin.

Botanical Ketoacid Toner is safe for sensitive skin and should not cause redness or irritation.If you're new to exfoliating toners or have reactive skin, start with once daily, then increase to twice daily as tolerated.

Yes, Botanical Ketoacid Toner is clinically proven to minimize the appearance of pores. In an independent lab study using scientific instruments, 97% of testers showed improvement in pore size after using twice a day for 4 weeks.

Botanical Ketoacid Toner should be applied after cleansing and before any serums, moisturizer or face creams. The toner is an ideal partner to DERMAPORE+ to help pores clear. 

For best results, use the toner twice a day (morning and night).

You can applyBotanical Ketoacid Toner using your fingertips or a cotton pad. If you're using your fingertips, shake a few drops onto your fingertips and gently pat into your skin. If you're using a cotton pad, shake a few drops onto the cotton pad and gently swipe over your skin.

Unlike toners with harsh acids,Botanical Ketoacid Toner contains a gentle, multi-acid blend that helps minimize the look of pores, smooth texture, and brighten skin without irritation.

A botanical ketoacid is a naturally derived exfoliating acid sourced from the hibiscus flower. It delivers gentle skin resurfacing—making it a great option for those who want smoother skin texture without the irritation associated with traditional acid toners.

Botanical Ketoacid Toner contains salicylic acid, so it's best to check with your doctor first.

PREP MIST is a decongesting face mist that's specially formulated for use with DERMAPORE+ to optimize pore extraction results.

PREP MIST softens pore-clogging debris (making it easier to remove) and also supports the Ionic Technology in your DERMAPORE+ device.

The specific number of pumps will vary from person to person. The key is to wet your skin thoroughly and make sure your skin remains wet the entire time you're using DERMAPORE+ Extract mode.

No, it is not necessary to use PREP MIST with DERMAPORE+ Infuse Mode. Apply a serum, moisturizer and/or mask, then useInfuse mode to help improve penetration of active ingredients.

No,PREP MISTis formulated to soften clogs and boost extractions. It will not deliver the results you're looking for from a hydrating mist or makeup setting spray.

PREP MIST contains botanical ingredients that help gently exfoliate and “melt” pore-clogging debris.It works like a “facial steamer in a bottle” to soften build-up for easier extractions.

Yes. Your skin must remain thoroughly wet the entire time you're using Extract mode. This allows the device to glide easily and creates a gentle “water force” that loosens pore-clogging debris. If your skin becomes dry, simply re-mist.

Yes. PREP MIST is formulated with skin-soothing botanicals including cornflower water, green tea extract and Punarnava extract.

If you are pregnant or nursing, DO NOT use DERMAPORE+ without consulting with your doctor. 

Yes. The paper cartons that our devices and skincare products come in (as well as the paper trays inside the boxes) are made of Forest Stewardship Council (FSC) certified recycled materials. They can be recycled curbside per your local recycling guidelines.

Tubes, pumps and dropper bottles usually cannot be recycled in curbside bins because they’re often made from a mix of materials and are too small to be sorted in recycling facilities. It’s best to check your local recycling guidelines before recycling these items. 

The type of plastic used in the Edge tray and cover can be recycled, but please check your local recycling guidelines. 

We are committed to reducing our environmental impact. The paper cartons that our devices and skincare come in (as well as the paper trays inside the boxes) are made of Forest Stewardship Council (FSC) certified recycled materials. Our plastic skincare packaging is made of up to 50% Post-Consumer Recycled(PCR)content. PCR materials are recovered from the consumer recycling stream and reprocessed into new items, which reduces landfill waste and reliance on“virgin” or new materials.